Phoenix Stores Ltd

IT Assistant • August 2022 - November 2023

Provided First line Technical Support for all retail stores, warehouses and administrative offices

Managed both current and new user accounts

Monitored Helpdesk ticket system

Applied Computer Technologies

Help Desk Analyst • December 2023 - Present

Providing onsite and remote technical support to a plethora of end users from entry level to C-Suite Executives for the following:

• Office 365

• Microsoft Teams

• SharePoint

• Azure Virtual Desktop

• Citrix Workspace

• Mitel

• Cisco IP Phones

• Windows 10 and 11

• Android and iPhone

• Mac

Other Tasks include:

• Deploying and managing endpoints using Microsoft Intune and Windows Autopilot

• IT Asset Tracking and Management

• Handling Service desk tickets.

• Microsoft Entra ID, Office 365 and SharePoint Administration.

• Active Directory and Group Policy Configuration and Administration

• Network troubleshooting

• Access Point Installation and troubleshooting

• Datacenter Switch Migrations

• Printer Troubleshooting and Configuration

• Office relocations.

• Liaising with Third party Vendors